Time for change: at the moment everything is mostly about rules, systems, protocols and efficiency. As a service organisation, learn to listen to (wishes and demands of) your customers, clients again; as a government to your citizens, in caring for your patients. Let your employees work with their talents and replace "dead" system language by living language that appeals to people literally! Good for organizations, employees, the whole community!
I give advise and train new forms of leadership, collaboration and communication.
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